Privacy Policy
Calt/ Privacy Policy
Data Controller
CALT SARL (hereinafter referred to as "CALT") is responsible for processing personal data collected on the
website https://calt.njomi.com. The company’s headquarters is located in Douala, Cameroon. For any
questions related to data protection, you can contact the privacy team via the website’s contact form. CALT
ensures compliance with Cameroonian data protection law and the GDPR.
Data Collected
We collect only the personal data necessary for managing our client and user relationships: - Identification:
name, surname, contact details, nationality, date of birth; - Professional details: company, job title, business
contacts; - Contractual and financial: client ID, billing info, transaction history, shipment records; - Technical
data: IP address, browsing data, cookies, logs
Data is collected either directly (via forms, contracts, emails) or indirectly (through public sources or
partners when legal).
Purpose of Collection
Your data is collected and processed for the following purposes: - Executing customs and logistics services:
customs clearance, shipment tracking, declarations; - Customer relationship management: estimates,
billing, support, notifications; - Regulatory compliance: transmission of required data to customs, tax, or
control authorities; - Security and fraud prevention: identity verification, access management; - Marketing
and communication (with consent); - Website improvement: usage analysis, performance testing.
Each purpose is clearly specified at the point of collection. Only legitimate, necessary, and specific purposes
are pursued.
Legal Basis
Processing relies on the following legal bases: - Contract execution (Art. 6.1.b GDPR); - Legal obligation (Art.
6.1.c GDPR); - Consent (Art. 6.1.a GDPR), which can be withdrawn at any time; - Legitimate interest (Art. 6.1.f
GDPR), such as fraud prevention or moderate direct marketing.
These bases are specified during data collection and documented in our processing records.
Data Recipients
Your data is shared with: - Internal departments: customer service, sales, IT, logistics; - Subcontractors:
carriers, IT service providers, insurers, marketing agencies, payment processors; - Authorities: customs, tax,
public agencies if required by law; - Partners: only in cases of co-processing or collaboration, and with
mutual consent.
No personal data is sold. Recipients handle data only within their authorized scope.
Retention Periods
Data is stored only as long as necessary, then deleted or anonymized: - Contracts, invoices: kept for 5 to 10
years; - Service data: kept for the duration of the contract, then limited retention if justified; - Marketing:
kept for 3 years after last contact unless extended with consent; - Cookies: kept for a few months unless
otherwise stated.
All retention periods are documented and reviewed regularly.
Data Security
Appropriate technical and organizational measures are implemented to secure your data: - Encryption and
pseudonymization of sensitive data; - Access control and authentication; - Regular backups and secure
storage; - Security updates, audits, and intrusion testing; - Employee training on data protection and
confidentiality.
In case of a breach, a procedure is in place to notify the supervisory authority and, if required, affected
individuals.
Your Rights
In accordance with applicable laws (Cameroon Law No. 2024/017 and the GDPR), you have the right to: -
Access, rectify, limit or delete your data; - Object to data processing for legitimate reasons or direct
marketing; - Port your data in a structured format; - Withdraw your consent at any time; - File a complaint
with the national data protection authority in Cameroon.
To exercise your rights, contact us via the website or in writing. We will respond within one month,
extendable by two months if needed.
Cookies
Cookies essential to the functioning of the site are used without consent. Optional cookies (analytics,
performance) require your prior consent. You can adjust your browser settings or reject them. Some
features may be affected if cookies are refused.
International Data Transfers
Personal data is only transferred outside Cameroon or the EU where legally permitted. Adequate
safeguards such as standard contractual clauses are applied where necessary. Transfers undergo prior
analysis and may require authorization from the Cameroonian data authority.
Updates
This policy may be updated to reflect service or legal changes. Please consult it regularly. Substantial
changes will be communicated via the website or other appropriate means.
This privacy policy complies with the General Data Protection Regulation (GDPR) and Cameroonian Law No.
2024/017, ensuring transparency and secure management of your personal data.